A day in the life of a Syrian aid worker

To mark the sixth anniversary of the conflict, Islamic Relief are joining a broad coalition of aid agencies in amplifying the voices of those we do not hear from enough – the brave Syrian aid workers battling to save lives in the most challenging of conditions.

Today we are handing over our social media platforms to our Islamic Relief team deep inside Syria, to share what life is like on the front line and to re-emphasise the need to act now to end the crisis.

Read more about the accounts of our Syrian staff below:

Abdulqader Mohammed

Syria5Year_StoriesIn camps across Syria I see the faces of people who have been forced from their homes. I read in their eyes thousands of stories of agony and despair.

My mind is filled with the struggles of normal Syrian people who did nothing to deserve the horrors they have faced. Every time I have listened to an old man, a young girl, a mother or a little child, I have heard their pain and their hope for a decent life and a better future.

Among the people I have met inside Syria’s camps was a man who had his home and source of income shattered by the war. However, he remained full of determination.

He was trying hard, with minimal resources, to equip himself with the hope in his heart to move on in life and be the breadwinner for his family and children. I met him while sitting under the shade of an olive tree with his little child. He was selling a small amount of products to camp residents to earn a living.

Although he was unable to afford a tent to protect him from winter cold or summer heat, he was determined to live in dignity and made a tent for himself without poles or ropes, stretching a blanket across the olive tree to make some shade for himself, his child and his goods.

This man has not surrendered to his challenging conditions. He is like thousands of other displaced and refugee Syrians who are empowering themselves with patience and optimism despite the sadness that is filling their hearts.

Ahmad Aldamen

Syria5Year_Stories2One winter day, I found myself waiting in the cold with my Islamic Relief colleagues to meet displaced families coming in green buses from northern Aleppo towns in search of safety. I was rubbing my hands together to get some warmth.

The buses arrived carrying families who had been under fire and  unable to escape. They spent the most difficult time of their lives without water, food or blankets to protect them from the chilling weather. Their pale faces looked out of the bus windows, their bodies exhausted from fear, hunger and bombs.

From all sides, adults and children were rushing to get out of the buses and coming to us for a bottle of water or a meal to feed their empty stomachs. They had been living under blockade for several months.

In the middle of the crowd I saw a little boy. His name was Hamza and he was nine years old. He was trying to hold something with his hands but he was too weak. I got closer to him and told him to take the biscuit I was holding. I was only a few meters away but he couldn’t look at me. I realised then that he was blind.

As I got closer and handed him the piece he said: “Thank you, uncle! My dad was killed in an airstrike.” Then he continued his story about leaving home and losing family and friends. I put my hand on his head and I recalled the moment four years ago when I left my own hometown, in the Homs countryside, on a similarly very cold day. I was unable to return to my home.

Before leaving Hamza to help another displaced person, I told him: “You are in a safe place now. What do you need?” He replied: “I want another piece of biscuit for my younger brother.”

Hamza now lives with his mother and brothers in a camp in northern Idlib. He still dreams he will return one day to his hometown.

Maher Shaar

Syria5Year_Stories4Every morning I am facing a  humanitarian mission more difficult than the previous day as the situation deteriorates and the Syria crisis becomes more complicated. Working as a field supervisor with Islamic Relief inside Syria made me understand the suffering of families andpeople who have been forced from their homes, especially the injured.

I was responsible for assessing the needs of hospitals in the countryside around Aleppo, delivering medical aid through our projects during 2016.

In my second month with Islamic Relief, I had to deliver medical aid to hospitals in the countryside. When we reached the area we heard the sound of bombing and I started to worry. A doctor told me attacks had intensified that day in the northern part of the Aleppo countryside. We did not have enough time and had to move as quickly as possible to deliver the medical aid to hospitals. When there are attacks, medical needs increase.

Delivering the aid under jetfighters and amid the sounds of nearby explosions was terrifying. I asked myself a question: Should we continue or move back? It was the first time I have felt so close to death.
It was like a difficult exam for me. I remembered the calls for relief and appeals we received from clinics and hospitals for urgent medical needs. In my previous visits, I saw the empty shelves of basic drugs needed for surgeries. With me I was carrying all these items that mean life for the injured. My hesitation and fear would deny thousands of injured people treatment and healing.

I realised there are two things we cannot put at risk – our lives and lives of others. Doctors told us to be cautious. In our way we passed through towns that were full of life and happiness but we saw them as ghost towns with no life as everything was destroyed. Cities have changed as if a flooding has damaged everything.

We reached our destination and it was a great feeling to be safe with the other people. I cannot forget how the medical staff in each clinic and hospital welcomed us with big smiles but we had to rush inside the hospital to avoid the jetfighters. Inside, I heard the cries and the groans of the injured children and elderly. It was such a great relief for everybody there that we arrived bringing the required medication and drugs.

I saw countless numbers of injured people inside the hospital.

On our way back, we felt more secure but we had to continue our mission to alleviate the suffering of the families. It was a difficult journey. The good feeling was that we made it to the hospital that received big numbers of injured people. We left the area hopeful to return again to find it a revived place with no more killing and pain.

Taher Sibsi

Syria5Year_Stories3“On a Saturday morning at 6am, after an intensified raid in my area of Aleppo, I was forced to leave my home, just as all our neighbouring families left the area and the town became empty of people.

Aleppo’s streets were empty but filled with destruction and debris.

In a heart full of sadness and fear, I asked my wife to prepare to leave the town. My eyes welled up with tears as  I looked at the walls and said  farewell to the place, hoping not be away for too long. My wife told me she was ready. I closed the door and my hands were shaking while holding the keys.

We got on my motorbike. The sound of bombing was getting closer and closer. Once, a bomb hit a nearby building while driving so fast. Dust filled my way.

I saw an old woman lying on the ground. I looked at her closely. She was dead. Our hearts started beating faster as we drove faster. I didn’t know where I was heading. I entered a grove full of trees. There, I saw children crying with fear and running with their families far away.

My motorbike stopped working. I tried to fix it but it wouldn’t switch on. The bombs didn’t stop falling.

My wife and I were so frightened. She was praying the whole time until the motorbike finally turned on. We drove again until reaching a friend’s house. It was 7pm.

The house of my friend is a bit safer than our home. And it’s an area where thousands of people sought refuge as a break until reaching a secure area. We had tea with my friend and felt some warmth.

Suddenly, shells started to fall on the area and many people in the streets were killed or injured.

The catastrophic story is not over yet. Where should we seek shelter?

new director

Director of Network and Resource Development

Adnan joined Islamic Relief in 2004 as a regional fundraiser in the UK. He worked in multiple roles over 10 years at Islamic Relief UK, including setting up the first digital team and leading the growth of digital fundraising and engagement. Adnan also led numerous fundraising and marketing campaigns, which played a significant part in the growth of Islamic Relief UK.

Having moved to Islamic Relief Worldwide in 2014, Adnan has held different roles that have helped grow Islamic Relief’s global digital footprint into new geographic territories, supporting Islamic Relief members with their digital and marketing growth as well as developing new products and initiatives for the Islamic Relief family.

Adnan graduated in Industrial Design and Technology from Loughborough University. He has since completed an Advanced Diploma in Business Administration from Durham University and a Diploma in Digital Marketing from the Institute of Data and Marketing.

Nadeem Azhar

General Counsel

Nadeem joined Islamic Relief Worldwide in September 2022. He has worked in the charitable sector for over a decade.

He studied Modern History and Politics at Manchester University, and at the University of Law in London before qualifying as a solicitor in 2011.

Nadeem is an experienced corporate, commercial and governance lawyer, having worked with various faith-based and grant making charities as well those in health and education settings. He was a partner at a law firm in London before moving in-house where he focused on setting up and restructuring charities and social enterprises.

Most recently, Nadeem was Lead Counsel at Mind, a leading mental health charity, where he co-authored a new federation agreement, revamped legal processes, and played a major role in developing its strategic and fundraising partnerships.

Nadeem has been a charity trustee for the Seafarers Charity, as well as many grant-making bodies and theatre companies.

Adnan Hafiz

Director of Network and Resource Development

Adnan joined Islamic Relief in 2004 as a regional fundraiser in the UK. He worked in multiple roles over 10 years at Islamic Relief UK, including setting up the first digital team and leading the growth of digital fundraising and engagement. Adnan also led numerous fundraising and marketing campaigns, which played a significant part in the growth of Islamic Relief UK.

Having moved to Islamic Relief Worldwide in 2014, Adnan has held different roles that have helped grow Islamic Relief’s global digital footprint into new geographic territories, supporting Islamic Relief members with their digital and marketing growth as well as developing new products and initiatives for the Islamic Relief family.

Adnan graduated in Industrial Design and Technology from Loughborough University. He has since completed an Advanced Diploma in Business Administration from Durham University and a Diploma in Digital Marketing from the Institute of Data and Marketing.

Board of Directors
Javed Akhtar

Director of Finance

Javed Akhtar has more than a decade of experience at Islamic Relief, having worked in a similar role between 2003-2014. In that role he strove to implement wide-ranging financial and accounting processes which aided in the transparent nature in which Islamic Relief now operates.

Javed also has diverse experience across the private sector, having worked at American chemicals and pharmaceutical giant DuPont, shipping firm FedEX and technology consultancy company Accenture. In all his roles, he prioritises using the latest technologies to improve monitoring and reporting at every level. Javed’s commitment to embracing digital end-to-end technology, enhancing accountability to our stakeholders and promoting financial transparency is ensuring that we remain at the forefront of financial developments in the sector.

By training, Javed is a chartered accountant with a Master’s degree in NGO Management with Charity Accounting and Financial Management from Cass Business School.
Board of Directors
Affan Cheema  

Director of International Programmes

Affan Cheema is an experienced leader who has spent 25 years working in the international aid sector on poverty eradication in Asia, Africa and the Middle East. He has worked in fast onset emergencies, protracted crisis and development environments whilst working for Islamic Relief Worldwide and Care International. He is also a trustee of South West International Development Network (SWIDN).

Through his career Affan has held numerous roles including institutional fundraising, programme and grant management, and programme quality assurance.  Affan’s leadership has helped Islamic Relief Worldwide secure the highly coveted Core Humanitarian Standard (CHS), seen as the sector’s premier benchmark for operational excellence.

Affan completed his BA in Economics and Geography from University of London (School of Oriental and African Studies) and his MSc in Development Administration and Planning from the University of Bristol. He is PRINCE2 qualified, is a keen sportsman and recently co-edited a book entitled -Islam and International Development: Insights for working with Muslim Communities-.
Board of Directors
Dr Hossam Said

Managing Director, Humanitarian Academy for Development (HAD)

For nearly three decades Dr Hossam has provided the strategic vision to manage, lead and develop a range of international humanitarian interventions around the world.

At the start of his career, Dr Hossam served on the Board of Directors of the Egyptian Medical Syndicate, before moving to Islamic Relief Worldwide to manage the core global business activities as International Programmes Director.

During this time the organisation increased its global reach, gaining both domestic and international repute and credibility. Dr Hossam has also served on the Islamic Relief Worldwide Board of Management and Executive Committee for the past 15 years; sharing responsibility for strategic organisational development and the change management process, whilst forging strong relationships with many other charities.

Dr Hossam gained an MBA from Aston Business School in 2004 and graduated as a Medical Doctor from Cairo University in 1981.
Board of Directors
Martin Cottingham  

Director of External Relations and Advocacy

Martin Cottingham joined Islamic Relief in 2012 as IRUK Media Relations Manager, and was appointed Head of Communications in 2015 before taking up his current position as Director of External Relations and Advocacy for Islamic Relief Worldwide.

Martin has helped Islamic Relief to increase its mainstream media profile and expand its campaigning work, producing hard-hitting advocacy reports on floods in Pakistan (2011) famine in Somalia (2012) disaster risk reduction (2013) and aid to Afghanistan (2014). He has over 20 years’ experience working in media, communications and marketing roles for international development and environmental charities.

Martin graduated from the University of London with a degree in English and Drama (1982-85) then trained as a journalist with a postgraduate diploma at City University (1986-87). He has previously worked for Christian Aid as Editor of Christian Aid News and Media Relations Manager (1988-97) for Oxfam as Regional Campaigns Manager (1997-2000) and at the Soil Association as Marketing Director (2001-2006), as well as working for a wide range of organisations as a freelance writer, researcher and communications consultant.

Tufail Hussain

Director of Islamic Relief UK

Tufail Hussain has 17 years’ experience in the humanitarian and development sector, leading on marketing and fundraising campaigns for several organisations before joining Islamic Relief UK in 2016 as Deputy Director. Tufail was appointed Director of Islamic Relief UK in 2019 and in 2021 provided valuable leadership as interim CEO of Islamic Relief Worldwide.

Tufail is driven by a passion for empowering disadvantaged youth and mentors a number of young people. He also works to strengthen engagement between British Muslims and wider society. Under his leadership, Islamic Relief UK has significantly increased its income and developed successful partnerships with communities across the country. He has travelled around the world to raise awareness of major emergencies such as the Syria, Yemen and Afghanistan crises and the floods in Pakistan and Sudan.

A father to 5 daughters and a son, Tufail is also a sports enthusiast and passionate Liverpool FC supporter. Tufail has run the London Marathon twice, raising over £35,000 for humanitarian causes.

Before joining Islamic Relief he was CEO of Orphans in Need, where he oversaw a new strategy that increased income from £2 million to £9 million in 3 years and opened up new UK and international offices. Tufail is also a trustee of the Muslim Charities Forum and a Director of TIC International (Islamic Relief Worldwide’s clothes recycling and trading arm).
Waseem Ahmad

Chief Executive Officer

Waseem Ahmad joined the Islamic Relief family over 24 years ago, serving as Programme Officer in the Balochistan province of south-western Pakistan before becoming Head of Programmes in Pakistan. Waseem then moved to Oxfam and Tearfund before returning to Islamic Relief to establish our mission in Malawi. Later serving as Head of Programme Funding and Partnerships, Waseem led the response to major crises across the globe, including the East Africa drought, Pakistan earthquake and the Indian Ocean Tsunami.

Waseem then served for nearly 6 years as our Director of International Programmes, during which time the charity secured and retained the coveted Core Humanitarian Standard certification in recognition of the quality of our programming. He was appointed CEO of Islamic Relief in May 2021.

With a special interest in community mobilisation and infrastructure, Waseem received an MSc in Project Planning and Management from the University of Bradford, as well as an MSc in Economics from Arid Agriculture University in Rawalpindi, Pakistan.

Waseem has also worked for Lepra Health in Action and is a member of the International Civil Society Centre’s Board of Trustees. The father-of-3 enjoys walking and playing football, and is a keen birdwatcher.